The documents revealed that Facebook knew of many harms that its services were causing. The company has been under fire from a whistle-blower, Frances Haugen, a former Facebook product manager who amassed thousands of pages of internal research and has since distributed them to the news media, lawmakers and regulators. Two Facebook workers called it the equivalent of a “snow day.”įacebook has already been dealing with plenty of scrutiny. Cloudflare provides some of the systems that support Facebook’s internet infrastructure.įacebook’s internal communications platform, Workplace, was also taken out, leaving most employees unable to do their jobs. Facebook’s issue was the equivalent of removing people’s phone numbers from under their names in their address book, making it impossible to call them, he said. In a series of tweets, John Graham-Cumming, the chief technology officer of Cloudflare, a web infrastructure company, said the problem was likely with Facebook’s servers, which were not letting people connect to its sites like Instagram and WhatsApp.Ĭomputers convert websites such as to numeric internal protocol addresses, through a system that is likened to a phone’s address book, Mr.
That’s because the technology behind the apps was still different enough that one hack was not likely to affect all of them at once.
Two Facebook security team members, who spoke on condition of anonymity because they were not authorized to speak publicly, said it was unlikely that a cyberattack caused the issues. The company has been trying to integrate the underlying technical infrastructure of Facebook, WhatsApp and Instagram for several years. Outages are not uncommon for apps, but to have so many interconnected apps at the world’s largest social media company go down at the same time is rare. All of the company’s family of apps - Facebook, Instagram, WhatsApp and Facebook Messenger - showed outage reports, according to the site, which monitors web traffic and site activity. The social network and its apps began displaying error messages before noon Eastern time, users reported. SAN FRANCISCO - Facebook and some of its apps, including Instagram and WhatsApp, appeared to go down at the same time on Monday for many users, who turned to Twitter and other social media platforms to lament the outage.
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